For more insight, you may also want to read 2checkout Terms of Service here or Privacy Statement here.

Yes, when you shop at Scoba Store, your information is safe. Your payments are handled by 2Checkout which are recognized companies in Egypt for their security.

We accept payment using bank cards, digital wallets, installments, and we also accept payment on receipt.

We urge our customers to check items as soon as they are received to make sure they are in good condition and exactly what you ordered. If you find anything wrong with the product, please contact us immediately.

Please, contact us as soon as possible with your name, order number, and updated shipping address. If your order has not yet shipped, we will gladly update your shipping information.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

We deliver our products to all regions throughout Egypt, with the exception of some governorates, which are North Sinai. Delivery within 2 to 5 working days (excluding any public holidays).

The following are the shipping fees to all cities in Egypt Shipping Policy.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Please enquire for more information about our Refund policy. Returns Portal

A refund request can be submitted within 14 days after completing the purchase.

When the order includes free shipping, the shipping cost is borne solely by the customer.

You can enter your promo code under Apply Discount Code at checkout. Once you hit Apply Code it will automatically be applied to your purchase.

If you have a promo code to use on our site (lucky you!), it's easy enough - just enter the code in the box labeled "Gift Card or Discount Code" At checkout, click "Apply" and if your basket meets the terms of the offer, the instructions will apply your software.

Yes, you can

Click “Forget Password” and key in your email to reset your password. You will receive an email to reset your password shortly.

If you did not receive the email, kindly check your junk/ spam mailbox.

Ordering from us is quick and easy. You have two convenient options: through our website or via WhatsApp.

Website Order:

1. Browse our Shop and select your desired item.
2. Click "add to cart" for the chosen product.
3. Click on checkout.
4. Provide your personal info and address.
5. Choose a payment method, then click "Place Order"
   
6. That's it! Your order is now processed and in our system.

WhatsApp Order:

1. Click any of our WhatsApp.
2. You'll be connected to a customer service agent.
3. They'll help you place the order effortlessly.

Choose the method that suits you best, and we'll take care of the rest.

We understand your concern, which is a valid one given some online shops' lack of transparency. At Scoba Store, we prioritize your peace of mind. We offer a "Pay on Delivery" option, ensuring you only pay when the product reaches you. You can inspect the material upon delivery without opening the package. If the product isn't to your liking, you have the right to decline it, and you'll only be charged for the delivery service. Your satisfaction and trust are our top priorities.

First, click here

Enter the email you entered during the order and enter the password for your account.

If you do not have an account, click on the Create an Account button. After that, enter your name, enter the email address that you entered during purchase, and enter your password.

Click on the Cancel Order button, then go to the Cancel Order page. You must confirm the cancellation of the order. When you return to your account, the order you canceled will appear as Order Canceled.